Last updated: April 2026

1. Who we are

HygieNZ Limited ("HygieNZ", "we", "us", or "our") is a professional cleaning services company based in Auckland, New Zealand. We are committed to protecting your personal information in accordance with the Privacy Act 2020 (NZ).

2. What information we collect

We collect personal information that you provide to us directly, including your name, email address, phone number, postal address, and any details you share when requesting a quote or submitting a job application. We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages visited.

3. How we use your information

We use your personal information to respond to enquiries and provide cleaning services, send quotes and service agreements, process job applications, improve our website and services, and send service-related communications. We do not use your information for unsolicited marketing without your consent.

4. Sharing your information

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist us in operating our business (such as email or scheduling platforms), and only to the extent necessary to perform those services. We may also disclose information if required by law.

5. Data retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we securely delete or anonymise it.

6. Your rights

Under the Privacy Act 2020, you have the right to access the personal information we hold about you, request correction of any inaccurate information, and ask us to delete your information where appropriate. To exercise any of these rights, please contact us at [email protected].

7. Cookies

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: [email protected] or 0800 665 506.